Help Desk
This section is designed to answer any questions you may have regarding heater selection, operation and maintenance.- Kent history & management
- Efficient heater operation
- Correct heater selection
- Heat pump FAQs
- Wood fire FAQs
- Wood fire parts & advice
- Kent warranties
Query Form
Product Selection Guides
Kent history & management
Efficient heater operation
- What is the best way to safely and efficiently operate a wood fire?
- How do I get the most out of fire wood?
- What are the different heating costs between power, gas, LPG, pellets and wood?
- Can I control the amount of heat produced by a fire?
- What is the right way to load wood in a fire?
- Where is the best position for a heater in a room?
- What is the best way to maintain wood fires?
Correct heater selection
- What do I need to know before installing a wood fire?
- Are Kent products approved under the EECA Energy Wise Fund scheme and Clean Heat project?
- What is the difference between a convection heater and a radiant heater?
- How do I work out the right size heater for my rooms?
Heat pump FAQs
- How does a Heat Pump work?
- Why are there different energy rating labels and what are the differences?
- What size and type of Heat Pump should I consider, and are some features really necessary?
- Do I need to buy an expensive heat pump to work at minus 15șC? How cold does it actually get in NZ?
- Should I leave my heat pump on all the time.. or does this make it expensive to run?
Wood fire FAQs
- Will a wood fire heat my whole home?
- Will a wood fire burn through the night?
- Do I need heat resistant board behind the fire?
- What sort of hearth do I need?
- What length of flue should be used?
- Can wood fires be used to burn coal?
- Do I need a new fire permit?
- Do I need a flue shield?
- How much wood will a fire use in a night?
- How often should I empty the ashes?
- Can I fit a waterbooster or wetback?
- What advice is provided by the Ministry for the Environment?
- How do I know this fire will fit?
- Does this fire come with a fan option?
- Is burning wood a clean option?
- Are Kent wood fires made in New Zealand?
- Which Kent wood fires can I install in my region?
- Why do I get smoke into the room?
Wood fire parts & advice
- How can I identify non-current wood fire models?
- How can I match spare parts for new and old Kent models?
