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Home // Help Desk // Frequently Asked Questions

Frequently Asked Questions

  • Safety Matters
  • Kent history & management
  • Efficient heater operation
  • Correct heater selection
  • Heat pump FAQs
  • Wood fire FAQs
  • Wood fire parts & advice
  • Kent warranties
 
 

Safety Matters

  • How can I maintain safety in ...

Kent history & management

  • Who or what is Kent?
  • Who manages the Kent brand?

Efficient heater operation

  • What is the best way to ...
  • How do I get the most out of ...
  • What are the different ...
  • Can I control the amount of ...
  • What is the right way to load ...
  • Where is the best position ...
  • What is the best way to ...

Correct heater selection

  • What do I need to know before ...
  • Are Kent products approved ...
  • What is the difference ...
  • How do I work out the right ...

Heat pump FAQs

  • How does a Heat Pump work?
  • Why are there different ...
  • What size and type of Heat ...
  • Do I need to buy an expensive ...
  • Should I leave my heat pump ...

Wood fire FAQs

  • Will a wood fire heat my ...
  • Will a wood fire burn through ...
  • Do I need heat resistant ...
  • What length of flue should be ...
  • Can wood fires be used to ...
  • Do I need a new fire permit?
  • Do I need a flue shield?
  • How much wood will a fire use ...
  • How often should I empty the ...
  • Does your fire have a ...
  • What advice is provided by ...
  • How do I know this fire will ...
  • Does this fire come with a ...
  • Is burning wood a clean ...
  • Are Kent wood fires made in ...
  • How do I ensure I fit the ...
  • Which Kent wood fires can I ...
  • Why do I get smoke into the ...

Wood fire parts & advice

  • How can I identify ...
  • How can I match spare parts ...

Kent warranties

  • What are the warranties for ...
  • What warranty is applicable ...
  • How long will a wood fire ...
  • How long do the ...
 
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