Warranty Policy

Kent Wood Fires

Warranty

Kent wood fires are manufactured in Auckland and Christchurch, using the latest production techniques, robust materials and quality controls.

All Kent fireboxes are guaranteed for 10 years. The seal, door seal, fires bricks, flue, secondary air system and removable baffle are guaranteed for 1 year.

Warranties apply to all products from date of purchase by the original consumer for use and operation as intended in our instructions. Warranties do not cover damage caused by burning improper fuels (driftwood/treated wood/ coal or plastic-based waste). Installation must be carried out by an approved installer. Fitness for purpose, overall system design and installation and servicing quality is solely the responsibility of the dealer/installer.

Please see the manual or your retailer for complete details.

Kent Flame-effect Gas Fires

Gas controls, gas burners, ceramic logs/coals are guaranteed for 2 years (parts & labour). Heat exchangers and cement logs are also guaranteed for 2 years (parts only).

Warranties apply to all products from date of purchase by the original consumer for use and operation as intended in our instructions. Installation must be carried out by an approved, licensed Gasfitter. Fitness for purpose, overall system design and installation and servicing quality is solely the responsibility of the dealer/installer.

Please see the manual or your retailer for complete details.

Kent Portable Electric Heaters

Products used for residential purposes are guaranteed for 2 years.
Products used for commercial purposes are guaranteed for 90 days.

As these items are portable they must be returned to the place of purchase when making a warranty claim.

Please see the manual for complete details.

Kent Portable LPG Cabinet Heaters

Products used for residential purposes are guaranteed for 1 year.
Products used for commercial purposes are guaranteed for 90 days.

As these items are portable they must be returned to the place of purchase when making a warranty claim.

Please see the manual for complete details.

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